Blog
Wednesday, December 14, 2011
As strong leaders in the workplace you need to be able to develop solid relationships with your team. Relationships breed trust and trust is a leaders stock in trade.You need to develop trust so your team will follow your lead.
In today's workplace we rely heavily on technology for communication.Technology plays an important role but it is not always the most efficient or effective way to communicate. Email correspondence is appropriate with employees for fast and easy conversation but it is not going build trust with your team. A poorly worded or wrongly interpreted email can cause a lot of wasted time and energy. The way to build real trust is through face-to-face conversation. Let me explain a bit further.
Email gives abridged information. We simply don't write the way we speak.In emails we shorten the information and highlight the important points, leaving out supporting data, explanations, examples and clarifications.The person receiving the information does not receive all the information he or she would have had from a verbal conversation.
Furthermore, verbal dialogue is stimulating because it is quick, intense and two-sided, feeding on the interactions between the parties involved.With email you cannot see the other person's facial expression or body language to know how they are responding to your communication. To lead effectively, you need to not only pay attention to what your employee is saying but also to what they are not saying.
Have an employee who works remotely? Try to have regular dialogue by phone and schedule time to meet face-to-face when possible. Use video conferencing or Skype as a method of communicating with remote employees. Take the time to build and maintain their trust.
If you have important information to convey, go see the person, video-conference or at the very least, pick up the phone. Be responsible to provide your team with all the information they need to do their jobs well. The bottom line is not to use email as an escape, but as a tool.Otherwise, take the time and effort necessary for face-to-face communication.
In today's workplace we rely heavily on technology for communication.Technology plays an important role but it is not always the most efficient or effective way to communicate. Email correspondence is appropriate with employees for fast and easy conversation but it is not going build trust with your team. A poorly worded or wrongly interpreted email can cause a lot of wasted time and energy. The way to build real trust is through face-to-face conversation. Let me explain a bit further.
Email gives abridged information. We simply don't write the way we speak.In emails we shorten the information and highlight the important points, leaving out supporting data, explanations, examples and clarifications.The person receiving the information does not receive all the information he or she would have had from a verbal conversation.
Furthermore, verbal dialogue is stimulating because it is quick, intense and two-sided, feeding on the interactions between the parties involved.With email you cannot see the other person's facial expression or body language to know how they are responding to your communication. To lead effectively, you need to not only pay attention to what your employee is saying but also to what they are not saying.
Have an employee who works remotely? Try to have regular dialogue by phone and schedule time to meet face-to-face when possible. Use video conferencing or Skype as a method of communicating with remote employees. Take the time to build and maintain their trust.
If you have important information to convey, go see the person, video-conference or at the very least, pick up the phone. Be responsible to provide your team with all the information they need to do their jobs well. The bottom line is not to use email as an escape, but as a tool.Otherwise, take the time and effort necessary for face-to-face communication.
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Kim Huggins
K HR Solutions President Kim Huggins helps transform individuals and corporate work groups into effective leaders and results-oriented teams. Kim’s thought-provoking services and programs are custom-designed to meet your needs. Kim is also a nationally recognized trainer and speaker on the topic of Understanding Generations.


